Latest:
  1. Gold price on 19/09/14 (AM) £23.965 per GM
  2. Silver and Gold Prices Closed Lower with Gold Ending at $1,237.40
  3. The Gold Price Dropped $19.70 to $1,273.70 Good Day for Buyers
  4. Ila Technologies achieves certification for international standards
  5. Tateossian set for men's flagship boutique opening
  6. Leading FF Group brands to open on Oxford Street
  7. Dazzle plots return to London's gallery@oxo
  8. Gold Silver Ratio is not Confirming Lower Prices in Gold and Silver
  9. Gem-A confirms sponsors for 2014 conference
  10. F Hinds joins battle to overhaul business rates
  11. The Gold Price Reached $1,291.90 Today, Falling Back to Close Comex at $1,283.80
  12. September is Nearly Always a Supremely Strong Month for Silver and Gold Prices
  13. Gold Price Made a V-Bottom Overnight at $1258
  14. The Gold Price Closed Down at $1,229.90
  15. The Gold Price Closed Above it's 200 Day Moving Average at $1,288.70
  16. Platinum price on 19/09/14 £26.412 per GM
  17. Iridium price on 19/09/14 £12.008 per GM
  18. IWC presents two limited edition watches in association with Nico Rosberg and Lewis Hamilton
  19. Return to September schedule proves a hit for Bijorcha Paris tradeshow
  20. Silver and Gold Prices Gained with the Gold Price Closing at $1,235.20
  21. Links of London and Folli Follie to open Oxford Street stores
  22. The Gold Price Gave Up $6.80 on the Comex Closing at $1.297.70
  23. European sales rise 6% in Richemont Group report
  24. Palladium price on 19/09/14 £16.173 per GM
  25. The Gold Price was Holding Steady Until the FOMC Report Closing Down at $1,234.40
  26. Consumers vote Swarovski best for statement jewels
  27. T H March names Make Your Mark competition winner
  28. Cookson Gold launches new multi-platform website
  29. The Gold Price Lost $3.30 to Close at $1,243.50
  30. G-Shock Premium launch new watch in collaboration with the RAF
  31. Ruthenium price on 19/09/14 £1.238 per GM
  32. Silver and Gold Prices Seem Determined to Hold on Here
  33. Gold Price Tumbled $10.40 to End Comex at $1,215.30, down 0.8%
  34. Aspen release new Aspen XII timepiece
  35. New support programme to launch for cultural and creative UK industries
  36. World Diamond Mark Foundation and GJEPC organise World Diamond Conference
  37. The Gold Price Closed Lower at $1,246.80
  38. Council to match funding by Hatton Garden BID team
  39. Fairtrade seeks industry input to improve Standard
  40. Silver and Gold Prices Have Both Reached Their Line in the Sand
  41. Global diamond demand reaches record GBP48bn high
  42. The Gold Price Gave Back a Lethargic $3.80 to Close at $1,265.10
  43. All is in Place for a September Gold Price Rally
  44. Silver price on 19/09/14 £360.474 per KG
  45. Diamond industry encouraged to invest in marketing and technology in order to maintain growth
  46. Rhodium price on 19/09/14 £26.589 per GM
  47. Gold Price has Traded Out into the Nose of an Even Sided Triangle Since July
  48. The Gold Price Lost $13.10 Closing at 1252.70
  49. The Gold Price Sits on the Buying Opportunity of 2014
  50. Gold Price Bounced Smartly Up Off the Low
  51. Camden Council agrees to match seed funding for Hatton Garden BID project
  52. Petra scores 75% net profit boost in annual report
  53. Buckley Jewellery pushes for 400 UK doors in 2014
  54. Blancpain opens new flagship and first franchise boutique in the UK
  55. F Hinds joins over 100 companies in call to overhaul business rates
  56. The Gold Price Closed Unchanged at $1,285.80
  57. Gold price on 19/09/14 (PM) £23.995 per GM
  58. ChloBo to launch new Starry Eyes AW14 collection
  59. The Gold Price Dropped $2.60 Closing at $1,295.10
  60. Talbots unveils modernised brand identity
  61. Gold Price Closed at $1233.60 Up $3.70
  62. TW Steel announces partnership with VR|46 brand
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.