Latest:
  1. WFDB and IDE Presidents’ Meeting sets new standards
  2. The Gold Price Dropped $7.50 or 0.63 Percent Closing at $1,176.20
  3. The Gold Price Added $5.40 Closing on the Comex at $1,173.20
  4. The Price of Gold Tumbled $6.20 Toward the Bottom of its Range Closing at $1,179.90
  5. Arctic Circle selected jeweller for Fairtrade Foundation press day
  6. Gold Price Lost $2.50 and Closed Comex at $1,169.00
  7. The Price of Gold Lost $9.40 Today Closing at $1,184.70
  8. Palladium price on 07/07/15 £13.773 per GM
  9. The Gold Price Leapt $6.50 to Close on the Comex at $1,185.30
  10. Clogau reveals new autumn/winter collections
  11. Platinum price on 07/07/15 £21.795 per GM
  12. Gold price on 07/07/15 (AM) £24.181 per GM
  13. Tustains sponsors Warwickshire polo tournament
  14. Harriet Kelsall designer celebrates BJA Fairtrade competition win
  15. My Flash Trash launches in Topshop
  16. Accurist launches new website
  17. The Price of Gold Gave Back $7.10 Ending the Week at $1,167.80
  18. British Museum unveils new floral jewellery collections
  19. Georg Jensen appoints new chief commercial officer
  20. Swatch relocates Westfield London POS
  21. RJC recertifies Montblanc
  22. GIA and HBS host Global Leadership Programme
  23. Next Week Ought to be Hot for the Gold Price
  24. Citizen wins awards for first global ad campaign
  25. Gold price on 07/07/15 (PM) £24.077 per GM
  26. The Gold Price Rose $4.80 or 0.75% to $1,186.10
  27. The Price of Gold Rose $4.10 to Close at $1,177.30
  28. The Price of Gold Gained $11.00 this week Closing at $1,178.80
  29. EC One calls for Unsigned Award applications
  30. Silver price on 07/07/15 £323.501 per KG
  31. Footballer Matt Elliott named Lumbers ambassador
  32. Price of Gold Jumped $9.90 or 0.85 Percent to $1,172.90
  33. The Price of Gold Shaved Off $1.10 Today Closing at $1,171.50
  34. Strong Sign for Silver and Gold Prices Today
  35. The Gold Price Closed Down at $1,172.60
  36. Price of Gold Today Lost Another $6.00 Closing Comex at $1,163.00
  37. RJC recertifies Cooksongold
  38. Uno de 50 launches in UK with London store
  39. Cred Jewellery reports increase in Fairtrade Gold bridal sales
  40. The Price of Gold Rose $1.40 Ending the Week at $1,172.90
  41. Jewellery designer appeals for information following theft
  42. The Gold Price Rose $5.60 Ending at $1,178.50
  43. Price of Silver Rose 11.9 cents and the Price of Gold Rose $5.80
  44. Retail Trust raises £90k at Midsummer Celebration
  45. Silver and Gold Prices have Persistently Trended Up Since June
  46. Ruthenium price on 07/07/15 £0.94 per GM
  47. Andrew Bone joins RJC
  48. Peter Jackson the Jeweller plans party for entire staff
  49. Cred Jewellery sets up fund for mining village disaster
  50. Rhodium price on 07/07/15 £16.188 per GM
  51. Breitling to open boutique at Bluewater
  52. Today the PRICE OF GOLD Gave Back $4.80 and Settled Comex at $1,180.50
  53. Francesca Marcenaro unveils latest collection
  54. The Gold Price Lost $9.80 on Comex to Close at $1,174.90
  55. The Gold Price Gave Back $1.10 Closing at $1,188.30
  56. The Price of Gold Remained Unchanged at $1,201.50
  57. Gold Price Today Lost $7.00 Closing at $1,171.50
  58. Chimento joins brand roster at Laings of Glasgow
  59. Iridium price on 07/07/15 £10.963 per GM
  60. Lord Digby Jones to be keynote speaker at CMJ event
  61. Rare Pink launches The Martins Collection
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.