Latest:
  1. Lucy Q extends Art Deco collection
  2. F Hinds returns to Bristol for 112th store opening
  3. The Gold Price Lost $2.00 to Close on the Comex at $1,167.40
  4. On the Comex the Gold Price Dove $27.00 to End at $1,171.10
  5. Swarovski drives UK awareness with new TV campaign
  6. Fope teams with Aurum for first UK boutique
  7. Five men arrested following Argyll Arcade raid
  8. Palladium price on 25/11/14 £16.352 per GM
  9. Gold Price Live iPhone App
  10. Citizen opens global flagship store in New York
  11. IN PICTURES: Good Results SS15 press day
  12. Argos rolls out eReceipts software at 750 stores
  13. The Gold Price Fell $1.80 to $1,169.30, Silver Rose to $16.18
  14. Silver and Gold Prices Have Found their Feet, the Gold Price Must Hold $1,145
  15. F Hinds returns to Bristol
  16. Arrests made following Argento Pandora stock theft
  17. IJL and BJA welcome entries for KickStart 2015
  18. Silver and Gold Prices Free Fell Today with the Gold Price Losing $22.00 Closing at $1,145.40
  19. IJL and BJA KickStart 2015 now open for entries
  20. Domino presents capsule Christmas collection
  21. Swarovski unveils Christmas collection in first UK broadcast advertisement
  22. Zeon appoints national sales manager
  23. Silver and Gold Prices are Severely Oversold
  24. Gold price on 25/11/14 (PM) £24.538 per GM
  25. The Gold Price Lost $10 Closing at $1,159.60
  26. The Gold Price Lost 2.14 Percent to Close at $1,198.10
  27. Beatles artist creates artwork featuring Westerham jeweller for Small Business Saturday
  28. Gold price on 26/11/14 (AM) £24.442 per GM
  29. Inhorgenta reveals new initiatives and changes to layout for February 2015 edition
  30. Signet reports ongoing UK sales growth, up 3.7%
  31. Swatch announces Chinese New Year special Goat watch
  32. The Gold Price Closed Up 1.16 Percent at $1,196.70
  33. Links of London opens Oxford Street boutique
  34. GIA researchers explore old mine in Africa
  35. Omega opens new UK flagship
  36. Domino releases Christmas capsule collection
  37. Timex launches ecommerce website
  38. Platinum price on 25/11/14 £24.888 per GM
  39. The Gold Price Closed at $1,190.70
  40. Silver price on 26/11/14 £337.968 per KG
  41. Mococo refreshes website following 314% sales rise
  42. Gold Price Closed Up $23.90 or 2.1 Percent to $1,185.00, Silver Price Outshone Rising 69.3 cents or 4.64 Percent
  43. Ruthenium price on 25/11/14 £1.19 per GM
  44. The Gold Price Closed Down $2 at $1,183
  45. Iridium price on 25/11/14 £10.288 per GM
  46. The Gold Price Lost $2.10 Closing at $1,229.10
  47. The Gold Price Has Reached its 50 Day Moving Average Closing at $1,195.50
  48. The Gold Price Lost $6.20 Today Ending at $1,244.80
  49. The Gold Price Ranged from $1,222.20 to $1,235.50 Ending Up at $1,229.20
  50. Pandora adds to Scottish presence with Silverburn
  51. Mococo reveals new website
  52. Rhodium price on 25/11/14 £24.901 per GM
  53. The Gold Price Lost $4.90 Today Closing at $1,224.30
  54. Links of London opens new Oxford Street store
  55. Chinese consumers generate 25% of UK e-tail sales
  56. "Significant" growth in designers going Fairtrade
  57. Silver and Gold Prices Moved Sideways Today with the Gold Price Ending at $1,161.10
  58. The Gold Price Rose $4.00 Closing at $1,197.10
  59. Signet UK sees Q3 sales rise
  60. This was the Week that the Gold Price Bottomed, at Least for Now
  61. The Gold Price Closed Down $7.10 this Week Ending at $1,231.20
  62. The Gold Price Closed Down $16.30 Today Closing at $1,228.50
  63. Watches2u diversifies with Jewellery2U web shop
  64. The Gold Price Rose $6.80 Closing at $1,197.50
  65. Raymond Weil presents special edition watch
  66. The Gold Price Closed at $1,158.90 Down $3.90
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.