Latest:
  1. Gold Price Regained $9.10 or 1.14 Percent Closing at $1,163.30
  2. Gold Price Closed Up $10.90 at $1,096.50
  3. Price of Gold Today Lost Another $6.00 Closing Comex at $1,163.00
  4. The Price of Gold Closed Down $12 Today Ending at $1,091.40
  5. Palladium price on 29/07/15 £12.811 per GM
  6. Price of Gold Plunged $20.50 or 1.7 Percent to Close Comex at $1,152.40
  7. Gold Price Closed $3.30 Lower at $1,103.40
  8. Silver price on 30/07/15 £300.481 per KG
  9. Cred Jewellery unveils new Grace collection
  10. I Love a Lassie to launch Bark collection
  11. London Jewellery Meet-Up: Next event confirmed
  12. Price of Gold Jumped $9.90 or 0.85 Percent to $1,172.90
  13. The Gold Price Closed at $1,088.40 Down $4.30
  14. Deloitte research reveals growing interest in consumer personalisation
  15. Ernie Blom praises new ISO Standard
  16. Harry Winston reopens Harrods salon following refurbishment
  17. British Hallmarking Council calls for members
  18. Gold Price Fell $2.50 or 0.22 Percent to $1,155.20
  19. Endless Jewelry appoints new global CMO
  20. Johnsons Jewellers to stock Arctic Circle
  21. Gold Price Plummeted $25.10 or 2.2 Percent Closing at $1,106.70
  22. World Gold Council report reveals potential of Indian gold
  23. Gold Price Today Lost $7.00 Closing at $1,171.50
  24. Assay Office Birmingham opens new headquarters
  25. Platinum price on 29/07/15 £20.181 per GM
  26. EXCLUSIVE: Susan Caplan launches at Harvey Nichols Birmingham
  27. Number of full-time retail roles stay flat as more stores open
  28. Gold Price Lost 20 Cents to $1,096.30 on Comex
  29. Seiko opens largest European boutique
  30. Gold Price Lost $2.50 and Closed Comex at $1,169.00
  31. Julia Peyton-Jones Goldsmiths’ Fair curation revealed
  32. The Price of Gold Rose $1.40 Ending the Week at $1,172.90
  33. IN PICS: Bulova introduces new ladies’ diamond watches
  34. Gold Price Bottom - Key Reversal Day
  35. Tiffany reinforces commitment to sustainability in latest report
  36. Ruthenium price on 30/07/15 £0.868 per GM
  37. Gold Price Lost Another $3.40 Today Closing at $1,143.80
  38. The Gold Price Rose $5.60 Ending at $1,178.50
  39. Astrid & Miyu receives investment
  40. Gold price on 30/07/15 (AM) £22.357 per GM
  41. Henry London unveils new collections
  42. Rhodium price on 30/07/15 £17.554 per GM
  43. Gold Price Tumbled $6.10 or 0.53 Percent Closing at $1,147.20
  44. Gold Price Fell $4.30 or 0.37 Percent Closing at $1,159.00
  45. Muru unveils Talisman Mandala collection
  46. The Price of Gold Shaved Off $1.10 Today Closing at $1,171.50
  47. The Gold Price Dropped 2.2 Percent this Week Ending at $1,131.80
  48. The Price of Gold Closed Down at $1,092.70
  49. Gold price on 30/07/15 (PM) £22.379 per GM
  50. Louise Prior appointed exec director of WFDB
  51. Judith Lockwood completes 300 mile charity cycle
  52. Price of Gold Today Ended Comex Down $1.30 or 0.11 Percent at $1,157.70
  53. Swarovski unveils AW15 advertising campaign
  54. Ian Dunford to launch new jewellery catalogue this week
  55. Pandora announces stacking rings promotion
  56. Gold Price Rose $2.60 Closing on the Comex at $1,094.00
  57. Accurist rejoins CMJ
  58. De Beers EBITDA dips in first half
  59. Sheffield Assay Office hosts charity summer party
  60. Iridium price on 30/07/15 £10.32 per GM
  61. Silver and Gold Prices Dropped Again Today with the Gold Price Closing at $1,153.30
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.