Latest:
  1. F. Hinds returns to Bristol
  2. Rio Tinto marks Participation Agreement milestone
  3. Marco Bicego UK presence grows to 43 doors
  4. Iridium price on 21/11/14 £9.968 per GM
  5. Signet appoints first chief information officer
  6. The Gold Price Lost $2.00 to Close on the Comex at $1,167.40
  7. 88 Rue du Rhone produces limited edition Mad Men watch
  8. The Gold Price Closed Down $16.30 Today Closing at $1,228.50
  9. Rhodium price on 21/11/14 £24.12 per GM
  10. Raymond Weil presents a new special edition watch
  11. Silver and Gold Prices are Severely Oversold
  12. The Gold Price Lost $10 Closing at $1,159.60
  13. The Gold Price Fell $1.80 to $1,169.30, Silver Rose to $16.18
  14. EXCLUSIVE: Buyers Power List links up with Jewellery & Watch Birmingham
  15. Silver and Gold Prices Have Found their Feet, the Gold Price Must Hold $1,145
  16. Domino releases Christmas capsule collection
  17. The Gold Price Lost $4.90 Today Closing at $1,224.30
  18. The Gold Price Closed at $1,158.90 Down $3.90
  19. Hanley Potteries Beaverbrooks targeted in axe raid
  20. Five men arrested following Argyll Arcade raid
  21. EXCLUSIVE: Justice shuts Bath store as parent company Justice of Bath Ltd is liquidated
  22. The Gold Price Lost $2.10 Closing at $1,229.10
  23. IN PICTURES: Vogue Talents 2014 winner opens London flagship
  24. Silver and Gold Prices Free Fell Today with the Gold Price Losing $22.00 Closing at $1,145.40
  25. Monica Vinader forecasts GBP14m turnover for 2014
  26. Catherine Jones of Cambridge appoints brand ambassadors
  27. The Gold Price Closed Up 1.16 Percent at $1,196.70
  28. Gold Price Closed Up $23.90 or 2.1 Percent to $1,185.00, Silver Price Outshone Rising 69.3 cents or 4.64 Percent
  29. Platinum price on 21/11/14 £25.245 per GM
  30. The Gold Price Ranged from $1,222.20 to $1,235.50 Ending Up at $1,229.20
  31. Dinny Hall launches new collection
  32. The Gold Price Rose $6.80 Closing at $1,197.50
  33. Endless reveals Jennifer Lopez campaign shoot
  34. The Gold Price Rose $7.00 Closing at $1,241.00
  35. Boticca targets Christmas spend with #GiftAStory
  36. Refurbed jewellers grow sales 5.3% at Centre:MK
  37. Ruthenium price on 21/11/14 £1.198 per GM
  38. Palladium price on 21/11/14 £16.296 per GM
  39. Endless reveals first Jennifer Lopez campaign image
  40. Price per carat rises 11% in Gemfields auction
  41. Online sales positive ahead of Christmas says IMRG
  42. Silver price on 21/11/14 £332.985 per KG
  43. Boticca launches #GiftaStory campaign
  44. Vacancy rates increase as footfall drops in October
  45. Gold price on 21/11/14 (AM) £24.484 per GM
  46. The Gold Price Rose Back to $1,244 Up $5.70 on the Comex
  47. Justice calls creditors meeting
  48. F Hinds returns to Bristol for 112th store opening
  49. This was the Week that the Gold Price Bottomed, at Least for Now
  50. Silver and Gold Prices Moved Sideways Today with the Gold Price Ending at $1,161.10
  51. Gold price on 21/11/14 (PM) £24.707 per GM
  52. On the Comex the Gold Price Dove $27.00 to End at $1,171.10
  53. The Gold Price Lost $6.20 Today Ending at $1,244.80
  54. Domino presents capsule Christmas collection
  55. Gold Price Live iPhone App
  56. Gemworld Munich lives up to expectations
  57. Harriet Kelsall apprentice wins gold at World Skills UK competition final
  58. Artcurial lines up Deco jewels for year-end sale
  59. Shore Projects enters Liberty for Christmas
  60. The Gold Price Closed Down $7.10 this Week Ending at $1,231.20
  61. The Gold Price Closed Down $2 at $1,183
  62. Watchwarehouse launches new website
  63. The Gold Price Closed at $1,190.70
  64. IN PICTURES: Good Results SS15 press day
  65. Gemworld Munich 2014 draws 6,000 trade guests
  66. The Gold Price Lost 2.14 Percent to Close at $1,198.10
  • News control Pause
  • News control Play

You are here:

Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.