1. Both Silver and Gold Prices Closed Right on Their Uptrend Lines, Gold Closed at $1,304.50
  2. Raw Pearls takes brochure online in trade outreach
  3. The Gold Price Sprang $22.70 Clearing Two Resistance Levels to Close at $1,306.70
  4. Portfolio of Fine Diamonds unveils Sarah Ho ring
  5. The Gold Price Lost $5.60 Today Closing at $1,287.70
  6. NPA appoints Member Ambassador for London region
  7. The Gold Price Climbed $4.00 to $1,312.80
  8. 5th Avenue supports female jockeys in Carlisle
  9. Gold Price Could Drop to $1,290 and Stop, or Spike to $1,280 and Scare Every Gold Bug to Death
  10. The Gold Price Lost $13.60 Closing at $1,281.30
  11. Argyle marks 30 years of pink with feather pendant
  12. Silver and Gold Prices Blew Hot and Cold
  13. Iridium price on 19/08/14 £12.217 per GM
  14. The Assay Office Birmingham receives a £70,900 grant from the Heritage Lottery Fund
  15. The Gold Price Lost 40 Cents Closing at $1,308.50
  16. Palladium price on 19/08/14 £17.323 per GM
  17. The Gold Price Shot Skyward, Up $17.10 to Close at $1,316.70
  18. We Will See a Short Spike Downward in Silver and Gold Prices
  19. Boutique of the year finalist at the UK Watch & Jewellery Awards, Kohatu and Petros has announced new introductions to its Marylebone boutique
  20. The Gold Price Broke it's Support and Avalanched 1.07 Percent to Close Comex at $1,290.60
  21. Pandora forges ahead with share buyback programme
  22. Rhodium price on 19/08/14 £28.614 per GM
  23. The Gold Price Remained Unchanged at $1,303.30
  24. The National Pawnbrokers Association appoints a new member ambassador
  25. The Gold Price Added $4.10 to Close at $1,310.80 Today
  26. Aurum chief mulls Mappin and Webb overseas growth
  27. The Gold Price Closed Down $3.40 at $1,294.90
  28. The Gold Price Could Drop to $1,260 Without Violating it's Reigning Uptrend
  29. Blue Nile goes global with Arabic language site
  30. De Beers Group confirms new registration period
  31. Fellows expands with new Jewellery Quarter offices
  32. Silver and Gold Prices have Turned Up Either After One More Little Low or Immediately
  33. Ruthenium price on 19/08/14 £1.318 per GM
  34. Domino teams up with Retail Jeweller to stage Christmas VM seminar for retailers
  35. Gold price on 20/08/14 (AM) £25.005 per GM
  36. Ortak re-opens Kirkwall shop after GBP136k grant
  37. Silver price on 19/08/14 £378.607 per KG
  38. The Gold Price Gave Up $6.80 on the Comex Closing at $1.297.70
  39. Asian shopping mall set to rejuvenate Green Street
  40. 60ct aquamarine raffled for prisoners charity
  41. Platinum price on 19/08/14 £27.897 per GM
  42. The Gold Price Lost $4.40 this Week Closing at $1,304.50
  43. The Gold Price Closed Down Near the Uptrend Line at $1,306.10
  44. The Gold Price Climbed $1.10 to Close at $1,313.90
  45. The Gold Price Dropped $5.00 Closing at $1,298.30
  46. De Beers launches pre-owned diamond valuations
  47. The Gold Price Dropped $2.60 Closing at $1,295.10
  48. The Gold Price Rose $4.50 to Close at $1,313.70
  49. Etsy celebrates launch of new Wholesale division
  50. The Gold Price Leapt Up $12.30 to $1,293.60
  51. Gold price on 19/08/14 (PM) £25.073 per GM
  52. JMC London introduces its new Eternity Collection
  53. Silver and Gold Might Give Us a Chance to Buy at Lower Levels
  54. The fine watch exhibition SalonQP is to return to London’s Saatchi Gallery this year with 26 new brands
  55. H+T pledge book declines but retail sales jump 49%
  56. Paris’ famous historical jewellery show, Biennale is set to return to department store Harrods this year as part of a select preview event
  • News control Pause
  • News control Play

You are here:

Consumer Help & Advice


From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.