Latest:
  1. Time to Buy Silver and Gold
  2. Q&A: Naomi Newton Sherlock, Weston Beamor
  3. Palladium price on 24/04/15 £16.415 per GM
  4. Sotheby's AU to auction rare 1.03ct pink diamond
  5. London Rocks targeted by fraudulent card thief
  6. Hockley Mint secures RJC Certification
  7. The Gold Price Rose $11 Closing Above $1,200 at $1,204.60
  8. Rhodium price on 24/04/15 £24.386 per GM
  9. Georg Jensen joins The Royal Exchange
  10. The Gold Price Gained $8.70 or 0.73 Percent Today Closing at $1,201.50
  11. Galio to run jewellery design competition
  12. The Gold Price Lost $15.00 Today Ending on the Comex at $1,184.80
  13. Festina becomes official timekeeper of Tour de Yorkshire
  14. EXCLUSIVE: Endless Jewelry launches Endless World magazine
  15. Amore announces affiliate brand partnership system
  16. Iridium price on 24/04/15 £12.346 per GM
  17. The Gold Price Lost $9.50 to Close at 1,193.60
  18. Gem-A Conference 2015 details unveiled
  19. H&T Pawnbrokers raises money for local charities
  20. The Gold Price Gained $15.00 this Week Closing at $1,199.80
  21. Google mobile shake-up to impact e-tail businesses
  22. Jacobs the Jewellers opens young designer contest
  23. Orla Kiely debuts watch collection
  24. Coloured gemstone prices soar in Bonhams sale
  25. Theo Fennell now exhibiting CSM student winners work
  26. Chimento presents new website
  27. Goldsmiths’ Company Assay Office stages successful Make Your Mark careers event
  28. The Gold Price Rose $3.70 Today Closing at $1,191.70
  29. Gold Price Rose $9.40 Today Closing at $1,202.90
  30. Gold price on 27/04/15 (AM) £25.105 per GM
  31. iKuria appoints UK sales agent
  32. The Gold Price Touched it's 50 Day Moving Average Closing Up $7.80 at $1,204.80
  33. Gold price on 24/04/15 (PM) £25.151 per GM
  34. The Gold Price Added $5.60 Closing Up at $1,197.00
  35. Pandora launches US ecommerce site
  36. Silver and Gold Prices Lost Momentum With the Gold Price Closing Losing $1.70 at $1,183.10
  37. Smartphone searches for jewels up 41% in Q1 2015
  38. Click & Collect to grow by 20% per year says IMRG
  39. The Gold Price Closed Up $17.70 or 1.5 Percent at $1,169.10
  40. Kristjan Eyjolfsson designs for RHS Flower Show
  41. The Gold Price Lost $8.00 Closing at $1,210.60
  42. Kristjan Eyjolfsson collaborates with Chelsea Flower Show
  43. Petra Diamonds plots £95m Cullinan mine overhaul
  44. Gold Price Lost $3.50 or 0.3 Percent Closing at $1,198.00
  45. Sotheby’s sells 100.2 carat Emerald cut diamond for $22.1m
  46. Nude Jewellery announces competition semi-finalists
  47. Silver price on 27/04/15 £335.364 per KG
  48. UK Jewellery Awards tickets selling fast
  49. Amore adds affiliate brand partnership for range
  50. Platinum price on 24/04/15 £23.922 per GM
  51. The Gold Price Rose $7.50 Closing Above its 50 Day Moving Average at $1,194.40
  52. Further robbery reported at Liverpool pawnbroker
  53. RJC announces certification of Hockley Mint
  54. The Gold Price Closed Comex $3.20 Higher at $1,188.00
  55. Gold Price Turned Around Clearing Resistance Levels
  56. Gold Price Lost $9.40 or 0.78 Percent Closing at $1,193.50
  57. Jacobs the Jewellers launches designer competition
  58. Ruthenium price on 24/04/15 £1.061 per GM
  59. Gold Price Chart from Mid-March Till Now Shows a Nice Steep Uptrend
  60. The Gold Price Lost $7.20 or 0.60 Percent Closing at $1,200.90
  61. Clogau develops Milestones charm bead line
  62. Alex Monroe promotes Emma Burgin to COO
  63. Credit card fraud attempt thwarted
  64. New Hatton Garden burglary scene images released
  65. Bransom publishes business workshop schedule
  66. Gold Price Rose $4.90 or 0.04 Percent Today Closing at $1,202.90
  67. Diamond ring snatched from Liverpool store
  68. Non-food retailers hire more staff
  69. Retail Trust announces scholarships for Oxford Summer Schools
  70. Engagement ring searches increase on mobile devices
  71. The Gold Price Closed $19.20 Lower on Comex at $1,175.20
  72. Gold Price Lost $5.30 to Close Portentously Below $1,200 at $1,199.30
  73. Police set £20k reward for Hatton Garden insights
  74. The Gold Price Slipped $16 or 1.3 Percent to Close at $1,186.90
  75. Gold Price Tumbled $6.50 or 0.54% Closing at $1,192.80
  76. Retail presence grows across non-food in Q1 2015
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.