Latest:
  1. The Gold Price Closed Down $2 at $1,183
  2. The Gold Price Has Reached its 50 Day Moving Average Closing at $1,195.50
  3. The Gold Price Rose $4.00 Closing at $1,197.10
  4. Gold price on 19/12/14 (PM) £24.576 per GM
  5. Inez and Vinoodh to direct Swarovski’s spring/summer 2015 campaign
  6. Look for the Gold Price to Break $1,218 Tomorrow
  7. Web sales up 37% in highest November for 14 years
  8. Silver and Gold Prices Closed Higher with the Gold Price Closing at $1,194.30
  9. Cartier opens boutique in Heathrow Terminal 5
  10. RJC secures 100 new members in 2014
  11. Silver and Gold Prices Exploded Today: Gold Shot Up $36.80 or 3 Percent
  12. Hugh Rice launches new ecommerce website and brand image
  13. CSM+ architects fast track fit out Swarovski store
  14. Gold Price UP $42 or 3.64% Silver Price UP $1.16 or 7.48%
  15. The Gold Price Closed Up $0.40 or 0.03 Percent at $1,194.70
  16. Miranda Kerr stars in floral Swarovski SS15 advert
  17. Palladium price on 19/12/14 £16.327 per GM
  18. IMAGE GALLERY: RJ Deck the Windows 14 final entries
  19. Ching-I Chien wins Charles Green design competition
  20. Accessorize to use e-receipts for tailored deals
  21. Assay Office Birmingham 2015 training courses open for bookings
  22. RJC announces certification of five new members
  23. Birmingham Assay Office unveils 2015 courses
  24. Jon Richard secures 120 Debenhams concessions
  25. Silver price on 19/12/14 £325.494 per KG
  26. 2014 to be highest transactional year for shopping centre investment since 2005
  27. Gold Price Live iPhone App
  28. Ruthenium price on 19/12/14 £1.198 per GM
  29. Hot 100 NexGems deliver with fresh new websites
  30. The Gold Price Rose $4.60 to Close on the Comex at $1,194.70
  31. Gold Price Ought to Shock its Nay-Sayers in the Next Two Weeks
  32. Assay Office Birmingham presents Air Ambulance Service with Christmas donation
  33. The Gold Price Lost 1.79 Percent to Close at $1,175.20
  34. The 1 December Gold Price Lows Were the Final Lows
  35. The Gold Price Lost 50 cents Today to Close at $1,196.60
  36. Sheila Fleet expands Daisies for Emily range
  37. Hugh Rice updates image with brand overhaul
  38. The Gold Price Rose $6.80 Closing at $1,197.50
  39. Pre-Christmas sales show biggest growth since 1988
  40. NOMOS Glashütte awarded Eames prize by Chicago Athenaeum
  41. G-Shock Premium adds new timepiece to the MR-G series
  42. The Gold Price Lost $14.80 Closing at $1,207.20
  43. Jon Richard celebrates 30 years in the jewellery business
  44. The Gold Price Closed at $1,225.10 on Comex Holding Above it's $1,225.00 Support
  45. Mococo takes on Michael Kors jewellery
  46. Calvin Klein Watches and Jewellery Co opens Edinburgh boutique
  47. The Gold Price Closed Up 1.16 Percent at $1,196.70
  48. Silver and Gold Prices Made Huge Gains this Week With Gold Ending at $1,190.10
  49. Cartier brooches hit £500,000 at Bonhams auction
  50. The Gold Price Rose $31.90 or 2.7 Percent this Week Closing at $1,222.00
  51. TLKE brings Anne Klein success back to the UK
  52. Gemporia and Michael Kors top UK Google searches
  53. December 23 predicted to be busiest Christmas retail footfall day
  54. The Gold Price Closed at $1,190.70
  55. Silver and Gold Prices Have Formed Little Three Day Rising Flat Topped Triangles, Which Argue for an Upside Breakout
  56. WB announces support for NSPCC
  57. Gold price on 19/12/14 (AM) £24.592 per GM
  58. The Gold Price Remained Unchanged at $1,196.60
  59. Platinum price on 19/12/14 £24.583 per GM
  60. Ching-I Chien wins Charles Green design contest
  61. Shore Projects partners with Marine Conservation Society
  62. The Gold Price Closed Down $13.30 or 1.1 Percent at $1,193.90
  63. Mococo becomes official stockiest of Michael Kors jewellery
  64. Iridium price on 19/12/14 £10.722 per GM
  65. Rhodium price on 19/12/14 £25.254 per GM
  66. The Gold Price Closed at $1,199.20
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.