Latest:
  1. Click and Collect to hit GBP3bn festive high
  2. Sarah Ho unveils new collection in collaboration with William & Son
  3. Silver and Gold Prices Lower with the Gold Price Closing at $1,218.60
  4. Endless Jewelry signs deal with Lotus F1 Team
  5. The Gold Price Rose $7.00 Closing at $1,241.00
  6. Warmer summer slows annual online sales growth
  7. Voting now open for BJA membership awards
  8. The Gold Price Dropped $7.00 to Close $1,210.50
  9. The Gold Price Went Over the Cliff $22.00 to End at $1,192.20
  10. Holts Academy launches new 'Evening With' series
  11. Ruthenium price on 21/10/14 £1.157 per GM
  12. The Gold Price Lost 40 Cents to Close at $1,214.20
  13. Online voting open for BJA Member Awards 2014
  14. Iconic jewels set for Dreweatts & Bloomsbury sale
  15. Richemont wins High Court fight against fakes
  16. London Jewellery Workshop launches certified diploma at its Shoreditch workshop
  17. The Gold Price Rose a Sizzling $19.30 Today to Close at $1,224.60
  18. Asprey and Fope achieve RJC certification
  19. Silver price on 22/10/14 £346.392 per KG
  20. EC One reveals 2014 Unsigned competition finalists
  21. NPA appoints new member ambassadors
  22. CW Sellors to open festive pop-up at Chatsworth
  23. The Gold Price was Holding Steady Until the FOMC Report Closing Down at $1,234.40
  24. VIDEO: NAG Security Conference - Michael Rawlinson's view
  25. Gold Price Sprang Up $14.50 or 1.19% Percent to $1,206.70
  26. Consumer confidence hits three year high
  27. Footfall drops in September
  28. 2015 UK Jewellery Awards now open for entries
  29. Green + Benz hosts ‘Meet the Designer’ event with Andrew Geoghegan
  30. Rhodium price on 21/10/14 £24.563 per GM
  31. Silver and Gold Prices Rose with the Gold Price Up 0.34 Percent at $1,214.60
  32. The Gold Price Fell $1.20 this Week Ending at $1,214.10
  33. The Gold Price Rose $4.20 to $1,221.00 on Comex
  34. Gem-A releases the latest Journal of Gemmology
  35. Leslie Davis hit by GBP1million distraction theft
  36. Platinum price on 21/10/14 £25.478 per GM
  37. IN PICTURES: Pandora Christmas collection
  38. Gold Price Tumbled $10.40 to End Comex at $1,215.30, down 0.8%
  39. The Gold Price Climbed Over Two Crucial Resistance Levels this Week Closing at $1,238.30
  40. The Gold Price Rose 0.35 Percent Closing at $1,233.60
  41. The Gold Price Rose $28.80 this Week or 2.4 Percent to Close at $1,221
  42. Gold price on 21/10/14 (PM) £24.896 per GM
  43. The Gold Price Has Progressed Up into its September Trading Channel Closing at $1,240.50
  44. Endless drives marketing with Lotus F1 sponsorship
  45. Julien Macdonald creates debut collection for QVC
  46. The Gold Price Closed at $1,205.30 then Shot Up $18.30 in the Aftermarket to $1,223.60
  47. The Gold Price Closed $5.00 Higher Closing on the Comex at $1,211.70
  48. Awards and new hires light up NPA conference
  49. The Gold Price Remains Oversold Adding $3.40 Closing Today at $1,217.50
  50. Silver and Gold Prices are Steadily Advancing with the Gold Price Closing Up at $1,244.10
  51. NPA welcomes two East Midlands Member Ambassadors
  52. Gold Price Bounced Smartly Up Off the Low
  53. Gold price on 22/10/14 (AM) £25.002 per GM
  54. Silver and Gold Prices Higher with the Gold Price Closing at $1,229.30
  55. Palladium price on 21/10/14 £15.334 per GM
  56. Imogen Belfield shines with Canadian launch
  57. Iridium price on 21/10/14 £11.59 per GM
  58. The Gold Price Rose Back to $1,244 Up $5.70 on the Comex
  59. Memorial unveiled at Westminster Abbey for Birmingham Assay Office Founder
  60. The Gold Price Gained $1.50 Closing Comex at $1,216.80
  61. Gemfields turns Kagem emerald mine into profitable operation
  62. The Gold Price Rose $2.60 Today on Comex and Ended at $1,221.20
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.