Latest:
  1. The Gold Price Rose $2.80 to Close at $1,321.80
  2. Silver and Gold Prices are Coming Off Overbought Conditions, So it is Logical for them to Fall Further
  3. The Gold Price Closed Higher at $1,320.90
  4. MPs visit New Designers 2014
  5. Gold price on 22/07/14 (PM) £24.695 per GM
  6. Palladium price on 22/07/14 £16.424 per GM
  7. The Gold Price Smashed Three Resistance Levels to Close Higher at $1,313.70
  8. 9ct gold rockets 40% in Q2 hallmarking figures
  9. Silver and Gold Prices Blew Hot and Cold
  10. New automated silver price fix mechanism announced
  11. It Appears Silver and Gold Prices Will Correct this Week
  12. Inside the August Issue of Retail Jeweller
  13. The Gold Price Rose $1.40 this Week Closing at $1,320.40
  14. NAG reports 21% rise in EDF delegate numbers
  15. The Gold Price Inched Up Closing at $1,322.20
  16. Unbranded gold sales climb 27% at Stubbs & Co.
  17. Social media boost for Sponsor a Goldsmith project
  18. The Gold Price Rose $4.50 to Close at $1,313.70
  19. AD Network Video launches high definition IP video anti-fraud surveillance solution for retail environment
  20. So Jewellery adds Marry Me card to Occasions line
  21. The Gold Price Closed Down Near the Uptrend Line at $1,306.10
  22. The Gold Price Lost $6.10 Today Closing at $1,316.10
  23. UK retailers to celebrate Trollbeads Day
  24. The Gold Price Closed Down $9.40 at $1,296.90
  25. The Gold Price Rose Today Closing at $1,317.60
  26. Retailers prepare for Trollbeads Day on August 1
  27. Rhodium price on 22/07/14 £22.698 per GM
  28. Kowalski to retire from Tiffany & Co. CEO role
  29. Silver and Gold Prices Both Rose Today with the Gold Price Closing at $1,330.70
  30. Platinum price on 22/07/14 £28.006 per GM
  31. UK jewellery and watch industries worth GBP5bn
  32. 14ct gold hallmarking climbs 60.1% in June
  33. Rebecca to take on leather charm bracelet market
  34. All Silver and Gold Price Indicators are Positive, Both Metals Look Ready to Sprint
  35. The Gold Price Climbed Above it's 300 Day Moving Average Closing at $1,338.70
  36. Silver price on 22/07/14 £391.949 per KG
  37. Clogau heads to Highclere for 25th anniversary
  38. Gold price on 22/07/14 (AM) £24.62 per GM
  39. The Gold Price Added $4.60 to Close at $1,326.40
  40. The Gold Price is in an Unbroken Rally from 1 June Closing Up at $1,337
  41. Gold Price Could Drop to $1,290 and Stop, or Spike to $1,280 and Scare Every Gold Bug to Death
  42. Iridium price on 22/07/14 £11.719 per GM
  43. Ruthenium price on 22/07/14 £1.286 per GM
  44. The Gold Price Closed at $1,316.00 Down 50 cents
  45. The Gold Price Closed $7.80 Higher at $1,323.80
  46. Chisholm Hunter creates 10 jobs with Glasgow store
  47. Ben Hawkins wins debut Catherine Jones competition
  48. Asprey introduces Bovet to timepiece portfolio
  49. Silver and Gold Prices May Spend a Couple of Weeks Correcting, Get Ready for Sale Prices
  50. Tea Green launches pop-up event in the Glasgow School of Art Student Association
  51. Sam Ubhi celebrates first London concept store
  52. Swatch Group report continued growth despite significant negative currency impact
  53. The Gold Price Shot Skyward, Up $17.10 to Close at $1,316.70
  54. Would Not Surprise Me if Gold and Silver Prices Corrected Next Week
  55. The Gold Price Rose $42.90 this Week Closing at $1,316.60
  56. Swarovski announces Miranda Kerr as AW14/15 campaign muse
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.