Latest:
  1. Gold price on 22/05/15 (PM) £24.958 per GM
  2. WB The Creative Jewellery Group gains RJC certification
  3. IN PICTURES: Visitors enjoy Assay Office Birmingham open day
  4. Gold Price Lost 10 cent on the Comex Closing at $1,204.00
  5. VIDEO: NAG hosts Members’ Day on unification
  6. The Price of Gold Closed at $1,204.30
  7. Gold Price Closed at $1,182.40 down 0.66 Percent or $7.6
  8. Iridium price on 22/05/15 £12.073 per GM
  9. De Beers seeks expressions of interest for Kimberley Mines
  10. New Technology Day event for designers
  11. Ruthenium price on 22/05/15 £1.037 per GM
  12. BREAKING NEWS: Met police arrest seven suspects in Hatton Garden raid case
  13. New Connoisseurs UK website goes live
  14. Gold Price Surged Another $10.70 or 0.9 Percent to Close Comex at $1,214
  15. Eight charged over Hatton Garden heist
  16. Endless doubles manufacturing capacity to meet demand
  17. EC One Open Call seeks entries
  18. The Gold Price Closed $19.20 Lower on Comex at $1,175.20
  19. Clogau chairman takes on City Three Peaks challenge
  20. Eight men remanded in custody over Hatton Garden raid
  21. Trollbeads unveils new designs
  22. Sheldon Bloomfield unveils new-look website
  23. Silver and Gold Prices Will Run Out of Gas Here, Tomorrow, or They Will Bust Through and Keep Rolling
  24. IN PICTURES: Pandora launches Rose Collection
  25. Historic Scotland to sell I Love a Lassie Portcullis collection
  26. Palladium price on 22/05/15 £15.925 per GM
  27. The Gold Price Fell $4.50 or 0.4 Percent to $1,204.40
  28. Silver price on 22/05/15 £353.336 per KG
  29. GVUK launches new website
  30. Gold Price Closed Down $2.90 or 0.24 Percent to $1190.30
  31. Gold Price Rose $2.00 Closing at $1,208.90
  32. Gold Price Added $2.30 (0.19%) to close at $1,227.80
  33. Platinum price on 22/05/15 £23.67 per GM
  34. Gold Price Lost $20.90 or 1.7 Percent Closing at $1,206.90
  35. 11 Technical Reasons Silver and Gold Prices can Continue Rallying
  36. Police appeal for information on £30k jewellery and watch theft
  37. Bering launches special edition charity watch
  38. Gold Price Closed Down 70 cents or 0.1 Percent for the Week
  39. The Gold Price Punched Through it's 20 and 50 Day Moving Averages Closing Up at $1,203.30
  40. Little Gems exhibition to return to Sheffield
  41. Price of Gold Closed up $6.40 or 0.54 Percent to $1193.20
  42. Two further arrests made in Hatton Garden raid case
  43. NAG's EDF confirms more speakers
  44. Gold Price Rose $4.90 or 0.04 Percent Today Closing at $1,202.90
  45. Gold Price Leapt $25.80 (2.16%) to close at $1,218.40 - Silver Price Doubled that, Up 4.22%
  46. Gold Price Rose $9.40 Today Closing at $1,202.90
  47. Gold price on 22/05/15 (PM) £24.958 per GM
  48. Gold Price Closed up 0.79% to $1,192.60 Silver Price Closed up 1.3% to $16.51
  49. The Gold Price Rose $7.50 Closing Above its 50 Day Moving Average at $1,194.40
  50. Holts London donates diamond for cystic fibrosis charity
  51. Price of Gold Closed up $12.30 or 1.05 Percent to $1186.80
  52. TH March comments on Hatton Garden raid case
  53. VIDEO: QVC AW15 press day
  54. The Gold Price Slipped $16 or 1.3 Percent to Close at $1,186.90
  55. Rhodium price on 22/05/15 £22.473 per GM
  56. Gold Price Lost $9.40 or 0.78 Percent Closing at $1,193.50
  57. IN PICS: Links of London supports Chelsea in Bloom
  58. Gold Price Lost $27.40 Closing Down at $1,182.40
  59. Jeremy France Jewellers Harriet France cuts hair for charity
  60. The Gold Price Backed Off $3.80 or 0.3 Percent Closing at $1,209.80
  61. Houlden reveals further details of Summer Getaway
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.