Latest:
  1. The Gold Price Closed $5.00 Higher Closing on the Comex at $1,211.70
  2. Rhodium price on 30/10/14 £24.917 per GM
  3. The Gold Price Remains Oversold Adding $3.40 Closing Today at $1,217.50
  4. The Gold Price Closed at $1,205.30 then Shot Up $18.30 in the Aftermarket to $1,223.60
  5. IN PICTURES: London Rocks Kick Starter Event
  6. The Gold Price Rose $7.00 Closing at $1,241.00
  7. Rare red and pink diamonds shine for Rio Tinto
  8. Harrods turnover grows by 11%
  9. The Gold Price Rose 0.35 Percent Closing at $1,233.60
  10. Trollbeads reveals first-ever UK concept store
  11. Goldsmiths Company launches new directory service
  12. The Gold Price Fell $1.20 this Week Ending at $1,214.10
  13. Gold price on 30/10/14 (AM) £24.229 per GM
  14. The Gold Price Closed Down $7.10 this Week Ending at $1,231.20
  15. The Gold Price Rose $28.80 this Week or 2.4 Percent to Close at $1,221
  16. The Gold Price Went Over the Cliff $22.00 to End at $1,192.20
  17. The Gold Price Climbed Over Two Crucial Resistance Levels this Week Closing at $1,238.30
  18. Platinum price on 30/10/14 £24.938 per GM
  19. The Gold Price Closed Down $16.30 Today Closing at $1,228.50
  20. The Gold Price Has Progressed Up into its September Trading Channel Closing at $1,240.50
  21. The Gold Price Lost 2.14 Percent to Close at $1,198.10
  22. The Gold Price Ranged from $1,222.20 to $1,235.50 Ending Up at $1,229.20
  23. Citizen unveils global campaign
  24. London Rocks to host KickStarter exhibition
  25. Argento hit by Pandora Christmas jewellery robbery
  26. Buckley Jewellery to open first retail shop
  27. Monica Vinader launches responsive customisation tool on website
  28. Harrods reveals official partnership with Salon QP
  29. IN PICTURES: Bering press day
  30. Shore Projects launches Westfield pop-up shop
  31. The Gold Price Dropped $7.00 to Close $1,210.50
  32. The Gold Price Rose a Sizzling $19.30 Today to Close at $1,224.60
  33. Foundations set for Birmingham Assay Office build
  34. Silver and Gold Prices Rose with the Gold Price Up 0.34 Percent at $1,214.60
  35. EXCLUSIVE: Thomas Sabo unveils first TV adverts
  36. Silver and Gold Prices Higher with the Gold Price Closing at $1,229.30
  37. Silver and Gold Prices are Steadily Advancing with the Gold Price Closing Up at $1,244.10
  38. Ruthenium price on 30/10/14 £1.165 per GM
  39. SV Gems NV and Proserto SA granted RJC certification
  40. The Gold Price Lost $4.90 Today Closing at $1,224.30
  41. Jade Jagger forges ahead with UK market push
  42. Fourth Avenue and Pursuit scoop Retail Innovation award
  43. Gold Price Sprang Up $14.50 or 1.19% Percent to $1,206.70
  44. Gold price on 30/10/14 (PM) £24.126 per GM
  45. WatchShop.com recognised by inclusion in Google Certified Shops programme
  46. Silver price on 30/10/14 £336.425 per KG
  47. Buckley Jewellery gears up for Westfield boutique
  48. Mila Kunis partners with Marina B for charity ring
  49. Petra secures 55% revenue boost in Q1 FY 2015
  50. Palladium price on 30/10/14 £15.73 per GM
  51. British Retail Consortium seeks fundamental business rates reform
  52. Diamond Bourses reject World Diamond Council AGM
  53. Chisholm Hunter opens in historical Bromley store
  54. Pandora supports armed forces charity with charm
  55. The Gold Price Lost $2.10 Closing at $1,229.10
  56. Marco Bicego unveils new additions to signature GOA collection
  57. Shoppers get creative with Monica Vinader web tool
  58. The Gold Price Lost 40 Cents to Close at $1,214.20
  59. Trollbeads announces first UK concept store
  60. The Gold Price Rose Back to $1,244 Up $5.70 on the Comex
  61. The Gold Price Lost $6.20 Today Ending at $1,244.80
  62. Iridium price on 30/10/14 £11.253 per GM
  • News control Pause
  • News control Play

You are here:

Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.