Latest:
  1. Jason Holt scoops prestigious Enterprise Award
  2. Silver price on 24/10/14 £343.209 per KG
  3. Jason Holt wins award for commitment to apprenticeships
  4. VIDEO: NAG Security Conference - Michael Rawlinson's view
  5. 'Groundbreaking' Matrix 8 lands in UK market
  6. Silver and Gold Prices are Steadily Advancing with the Gold Price Closing Up at $1,244.10
  7. The Gold Price Rose $4.20 to $1,221.00 on Comex
  8. Click and Collect to hit GBP3bn festive high
  9. Government injects millions into fighting fakes
  10. The Gold Price Rose $2.60 Today on Comex and Ended at $1,221.20
  11. The Gold Price Rose $28.80 this Week or 2.4 Percent to Close at $1,221
  12. The Gold Price Rose Back to $1,244 Up $5.70 on the Comex
  13. Gold Price Sprang Up $14.50 or 1.19% Percent to $1,206.70
  14. The Gold Price Remains Oversold Adding $3.40 Closing Today at $1,217.50
  15. Platinum price on 24/10/14 £25.119 per GM
  16. NPA welcomes two East Midlands Member Ambassadors
  17. Iridium price on 24/10/14 £11.655 per GM
  18. The Gold Price Rose 0.35 Percent Closing at $1,233.60
  19. Gold price on 24/10/14 (AM) £24.691 per GM
  20. Gemvision releases Matrix Version 8
  21. Great Northern Contemporary Craft Fair celebrates 2014 success
  22. Lulu Winter rebrands and launches new website
  23. Endless drives marketing with Lotus F1 sponsorship
  24. CW Sellors to open festive pop-up at Chatsworth
  25. Richemont wins High Court fight against fakes
  26. The Gold Price Closed Down $16.30 Today Closing at $1,228.50
  27. Silver and Gold Prices Higher with the Gold Price Closing at $1,229.30
  28. The Gold Price Closed $5.00 Higher Closing on the Comex at $1,211.70
  29. The Gold Price Went Over the Cliff $22.00 to End at $1,192.20
  30. Silver and Gold Prices Rose with the Gold Price Up 0.34 Percent at $1,214.60
  31. Gold Price Tumbled $10.40 to End Comex at $1,215.30, down 0.8%
  32. IN PICTURES: Retail Jeweller's Inspiring Independents 2014
  33. RJ calls time on Barometer feature
  34. Imogen Belfield shines with Canadian launch
  35. Voting now open for BJA membership awards
  36. The Gold Price Gained $1.50 Closing Comex at $1,216.80
  37. The Gold Price Climbed Over Two Crucial Resistance Levels this Week Closing at $1,238.30
  38. Costs continue to quell employment expansion
  39. Ruthenium price on 24/10/14 £1.165 per GM
  40. Brazen Studios plots own label collection
  41. The Gold Price Lost $6.20 Today Ending at $1,244.80
  42. The Gold Price Has Progressed Up into its September Trading Channel Closing at $1,240.50
  43. The Gold Price Dropped $7.00 to Close $1,210.50
  44. Endless Jewelry signs deal with Lotus F1 Team
  45. The Gold Price Closed at $1,205.30 then Shot Up $18.30 in the Aftermarket to $1,223.60
  46. Fairtrade gold jewellery launched in Switzerland
  47. The Gold Price Fell $1.20 this Week Ending at $1,214.10
  48. Exclusive: Houlden Group links up with JWB for Bridal Design Awards
  49. Gold price on 24/10/14 (PM) £24.622 per GM
  50. The Gold Price Lost 40 Cents to Close at $1,214.20
  51. Badboy Jewellery expands into first retail store
  52. The Gold Price Rose $7.00 Closing at $1,241.00
  53. Silver and Gold Prices Lower with the Gold Price Closing at $1,218.60
  54. Rhodium price on 24/10/14 £24.724 per GM
  55. Amazon cites loss of GBP272m in quarterly report
  56. Goldsmiths Centre opens Setting Out applications
  57. 2015 UK Jewellery Awards now open for entries
  58. Online voting open for BJA Member Awards 2014
  59. EC One named RJ’s most Inspiring Independent
  60. Palladium price on 24/10/14 £15.704 per GM
  61. The Gold Price Rose a Sizzling $19.30 Today to Close at $1,224.60
  62. Fairtrade Gold launches in Switzerland
  • News control Pause
  • News control Play

You are here:

Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.