Latest:
  1. Iridium price on 05/03/15 £12.282 per GM
  2. Rhodium price on 05/03/15 £24.981 per GM
  3. Lily Kamper shortlisted for WGSN Global Award
  4. The Gold Price Rose $1.10 to $1,220.10
  5. The Gold Price Lost $2.30 Closing at $1,276.20
  6. GIA and De Beers to discuss synthetics at GemFest
  7. The Gold Price Slid $12.60 Closing at $1,219
  8. Shop prices remain deflationary
  9. Gold Price Above the Twice-Proven Uptrend Line from the November Bottom
  10. Silver price on 05/03/15 £340.026 per KG
  11. The Gold Price Rose $4.10 or 0.34 Percent Today to $1,201
  12. Timex supports WWF Earth Hour
  13. Guess Watches debuts smartwatch
  14. Ruthenium price on 05/03/15 £1.19 per GM
  15. Mondaine unveils first Swiss-made smartwatch
  16. Palladium price on 05/03/15 £17.474 per GM
  17. Clogau announced as headline sponsor of UKJAs
  18. The Camden Watch Company wins new stockists
  19. Kings Hill Jewellery unveils rebrand
  20. Gold price on 05/03/15 (PM) £25.354 per GM
  21. Retailers lose £1.8bn as disabled turn elsewhere
  22. Joanna Lumley to star in Assetsure radio campaign
  23. IJL Special Awards presented at GCDC Awards ceremony
  24. Today the Gold Price Jumped Up $23.90 or 1.9 Percent to $1,278.50
  25. Trollbeads appoints interim UK managing director
  26. The Gold Price Closed $3.70 Lower at $1,204.00
  27. Endless Jewelry reveals mono brand store plans
  28. The Gold Price Lost 2.23 Percent Today Closing at $1,233.90
  29. Trollbeads appoints interim UK managing director
  30. The Gold Price Declined $4.10 on the Comex to $1,200.30
  31. Houlden Group plots public-facing marketing plan
  32. Platinum price on 05/03/15 £25.028 per GM
  33. The Gold Price Lost $1.80 Today Closing at $1,262.00
  34. Diamonfire releases new charm collection
  35. Kings Hill Jewellery toasts rebranded shop opening
  36. Forevermark enjoys 20% retail store growth
  37. DFHK launches Natural Diamonds Quality Assurance Mark
  38. GIA and De Beers discuss synthetic diamonds
  39. The Gold Price Snatched Back $7.40 Ending at $1,207.10
  40. The Gold Price Rose 0.56 Percent or $6.90 to Close at $1,240.80
  41. The Gold Price Closed at $1,226.50
  42. Watchfinder reports £36m turnover in 2014
  43. Nomos Glashütte receives Goldene Unruh wins
  44. The Gold Price Rose 0.72 Percent or $8.60 to $1,209.60, Throwing a Leg Over that $1,205 Resistance
  45. The Gold Price Dropped $2.70 or 0.22 Percent Today Ending the Week at $1,204.40
  46. RetailTRUST launches youth unemployment initiative
  47. Faraone Mennella joins QVC jewellery line-up
  48. Hong Kong International Jewellery Show gears up for 32nd edition
  49. Goldsmiths' Craft & Design Awards winners honoured
  50. Forevermark boosts doors by 20% in positive 2014
  51. Gold Prices Closed Higher for the Week Ending at $1,212.60
  52. The Gold Price Lost $16.50 or 1.29 Percent Today Closing at $1,259.70
  53. Bransom incorporates cloud technology into new system
  54. Etsy files for IPO
  55. The Gold Price Rose $6.50 Ending the Week at $1,226.60
  56. The Gold Price Backed Off $9.20 or 0.74 Percent to Close at $1,231.60
  57. Gold price on 05/03/15 (AM) £25.285 per GM
  58. CMJ predicts £150m turnover as 2015 excels
  59. Heimerle + Meule Group debuts wedding ring configurator
  60. IN PICS: Goldsmiths' Craft & Design Awards 2015
  61. IJL KickStart application deadline closing in two weeks
  62. The Gold Price Ended the Day $4.90 Lower at $1,207.70
  63. Silver and Gold Prices Rose Today with the Gold Price Closing at $1,263.80
  64. The Gold Price Closed Down $3.40 to $1,196.90
  65. G-Shock Premium launches limited edition timepiece
  66. GCDC 2015 award winners unveiled
  67. Hong Kong International Jewellery Show opens its doors
  68. Gold Prices Fell with the Gold Price Ending at $1,200.60
  69. Rosie Sanders unveils new couture collection
  70. IN PICS: Babette Wasserman AW15 press day
  71. H&T retail sales up 24% in 2014 financial report
  72. Gold Prices Traded in the Same Range as Yesterday Closing Down $4.70 at $1,195.90
  73. Rosie Sanders updates range with tropical hardwood
  74. The Gold Price Lost $8.40 Today to Close at $1,199.70
  75. Bransom connects to the cloud for new system
  76. Gift card sales continue to climb in Q4 2014 stats
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.