Latest:
  1. Palladium price at 13-year high amid supply fears
  2. It Appears Silver and Gold Prices Will Correct this Week
  3. The Gold Price Closed Higher Today, Up $1.00 to $1,260.80
  4. The Gold Price Closed Higher at $1,320.90
  5. The Gold Price Smashed Three Resistance Levels to Close Higher at $1,313.70
  6. The Gold Price Shot Up Over 1 Percent Closing at $1,273.60
  7. Dansk Smykkekunst bags royal Danish export award
  8. GIA team uncovers gemstone treasures in Brazil
  9. SMEs ignoring GBP52.6bn in mobile sales revenue
  10. The Gold Price Rose Today Closing at $1,317.60
  11. F. Hinds celebrates double award and NAG success
  12. All Silver and Gold Price Indicators are Positive, Both Metals Look Ready to Sprint
  13. Today the Gold Price Rose $1.20 to $1,274.90
  14. IJL Editor’s Choice five winners announced
  15. IJL unveils five Editor's Choice winners for 2014
  16. Silver and Gold Prices are Coming Off Overbought Conditions, So it is Logical for them to Fall Further
  17. Bulgari unveils the MVS High Jewellery Collection 
  18. Rhodium price on 11/07/14 £21.782 per GM
  19. Dorchester hit by second robbery in four weeks
  20. The Gold Price Inched Up Closing at $1,322.20
  21. The Gold Price Added $4.60 to Close at $1,326.40
  22. The Gold Price Closed $7.80 Higher at $1,323.80
  23. Silver and Gold Prices Closed Higher this Week with the Gold Price Closing at $1,273.70
  24. Industry optimistic at Houlden summer getaway
  25. So Jewellery lowers prices on gifting collections
  26. The Gold Price Rose $42.90 this Week Closing at $1,316.60
  27. The Gold Price Closed at $1,316.00 Down 50 cents
  28. London mobster hid in jewellery design job
  29. Palladium price on 11/07/14 £16.286 per GM
  30. High Street losing battle with online shopping
  31. The Gold Price Lost $6.10 Today Closing at $1,316.10
  32. The Gold Price Rose $2.80 to Close at $1,321.80
  33. The Gold Price Rose $1.40 Closing at $1,253.50
  34. Silver and Gold Prices Both Rose Today with the Gold Price Closing at $1,330.70
  35. Rightsteps and Retail Trust join forces to tackle mental health
  36. Scottish Fashion Awards unveil jewellery nominees
  37. Deakin & Francis launch a new collection in celebration of their 228 year heritage
  38. Southwark wins third annual Touchstone Award 2014
  39. The Gold Price Lost $3.20 to Close at $1,271.70
  40. The Gold Price Rose $1.40 this Week Closing at $1,320.40
  41. Dansk Smykkekunst receives Danish Export Award
  42. Iridium price on 11/07/14 £11.687 per GM
  43. Gucci sends young musicians to Grammy Camp
  44. Gold price on 11/07/14 (AM) £25.058 per GM
  45. Silver price on 11/07/14 £401.884 per KG
  46. Ruthenium price on 11/07/14 £1.286 per GM
  47. Kalevala Jewelry launches in the UK
  48. Would Not Surprise Me if Gold and Silver Prices Corrected Next Week
  49. Gold price on 11/07/14 (PM) £25.075 per GM
  50. The Gold Price Climbed Above it's 300 Day Moving Average Closing at $1,338.70
  51. RJC monitors success in first Impacts Report
  52. The Gold Price Rose $6.30 Closing at $1,259.80
  53. So Jewellery launches ‘Silk Diamonds’ collection at IJL
  54. Travel retail sales grow 12% as airports expand
  55. The Gold Price is in an Unbroken Rally from 1 June Closing Up at $1,337
  56. Platinum price on 11/07/14 £28.291 per GM
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.