Latest:
  1. Gold price on 01/09/15 (AM) £23.923 per GM
  2. Festina launches Tour of Britain chronograph
  3. Gold Price Rose $3.40 Closing at $1,107.60
  4. Price of Gold Gave Back $5.50 Today Closing at $1,089.40
  5. CW Sellors collaborates with Royal Crown Derby Porcelain Company
  6. Uno de 50 to exhibit at IJL for first time
  7. Fabergé unveils new Lady Fabergé collection
  8. Tendence opens its doors
  9. Price of Gold Lost $15.20 or 1.3 Percent Ending at $1,138.20
  10. Amanda Coleman partners with EC One on exclusive range
  11. International Diamond Week summer edition begins
  12. Palladium price on 28/08/15 £11.998 per GM
  13. The Gold Price Closed at $1,088.40 Down $4.30
  14. Platinum price on 28/08/15 £21.001 per GM
  15. Gold Price lost $6.20 or 0.53% to $1,153.40
  16. Gold Price Within Two Days of Turning Up Again, Silver Will Follow
  17. JCM London to launch new collections at IJL
  18. Fraser Hart unveils Bluewater store refit
  19. UK awarded medal for jewellery at WorldSkills competition
  20. Gold Price Gained $7.10 or 0.6 Percent to Close Comex at $1,138.70
  21. IN PICS: H.Azeem London Elara Collection
  22. Iridium price on 01/09/15 £10.545 per GM
  23. NAG Loughborough event reaches record registrations
  24. NPA redoubles support of Metropolitan Police collaboration
  25. Signet same store sales drives financial results
  26. The Price of Gold Rose $18.80 this Week Ending at $1,112.90
  27. Raw Pearls unveils new trade brochure to coincide with IJL
  28. Gold Price Bottom - Key Reversal Day
  29. Rhodium price on 01/09/15 £16.976 per GM
  30. Michael Kors opens fourth outlet store
  31. IN PICS: Tendence new collections
  32. Price of Gold Rose $10.70 Ending at $1,133.10
  33. Gold price on 01/09/15 (PM) £23.936 per GM
  34. Gold Price Turned Up, Buy Gold on Close Above $1,106
  35. Ruthenium price on 01/09/15 £0.884 per GM
  36. Links of London and Folli Follie to launch in boutique.Goldsmiths
  37. African small-scale gold mining cooperatives await Fairtrade status
  38. Ellie Air Jewellery unveils rebrand
  39. Gold Price Gained 4.2% this Week Closing Up $46.70 at $1,159.60
  40. Silver and Gold Prices Made their Bottom Last Week and it's Time to Buy
  41. Gold Price Lost $1.50 or 0.13 Percent to $1,131.60
  42. Bespoke golden boot made for Wales rugby star Halfpenny
  43. Gold Price Lost $1.50 Today Ending at $1,117.10
  44. Gold Price Closed Up $10.90 at $1,096.50
  45. Gold Price Rose $4.50 Closing at $1,090.20
  46. Gold Price Jumped $11 or 1 Percent Closing at $1,128.10
  47. Liz Earle joins Fairtrade seminar at IJL
  48. New Gem-A board revealed following elections
  49. We've Seen the Low in Silver and Gold Prices for the 2011-2015 Bear Phase
  50. Gold Price Burst Through Resistance with a Huge $24.90 or 2.21 Percent Gain Closing at $1,153.00
  51. Braesen rebrands to Anakao
  52. Gold Price Lost 20 Cents to $1,096.30 on Comex
  53. News Analysis: gold prices and trends
  54. The Price of Gold Closed Down at $1,092.70
  55. This Week Silver and Gold Prices Actually Rose, Yes, Rose.
  56. Gold Price Lost $7.50 Today Closing at $1,115.70
  57. Goldsmiths’ Fair to host John Donald exhibition
  58. IN PICS: Rox celebrates Edinburgh Fringe
  59. Silver and Gold Prices are Giving you One Last Chance to Buy
  60. Silver price on 01/09/15 £306.654 per KG
  61. De Beers confirms major investment in holiday marketing campaign
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.