Latest:
  1. Ruthenium price on 01/10/14 £1.214 per GM
  2. The Gold Price Fell $1.20 this Week Ending at $1,214.10
  3. Boticca reveals rebrand and executive appointments
  4. Gold Price Made a V-Bottom Overnight at $1258
  5. The Gold Price Rose $4.20 to $1,221.00 on Comex
  6. Silver and Gold Prices Lower with the Gold Price Closing at $1,218.60
  7. Copyright history made as IP Act becomes law
  8. GIA team explores Montepuez ruby mining operation
  9. Gold price on 01/10/14 (AM) £23.99 per GM
  10. The Gold Price Closed Lower at $1,246.80
  11. Rhodium price on 01/10/14 £24.885 per GM
  12. Palladium price on 01/10/14 £15.283 per GM
  13. Gold Price Tumbled $10.40 to End Comex at $1,215.30, down 0.8%
  14. GIA launches lower-cost fee structure for QA tests
  15. Downton-effect pushes interest in Art Deco jewels
  16. IN PICTURES: Bulgari 'Chiming Time' exhibition
  17. The Gold Price Gave Back a Lethargic $3.80 to Close at $1,265.10
  18. RJC teams with Signet for China industry push
  19. The Gold Price Lost $13.10 Closing at 1252.70
  20. The Gold Price Dropped $7.00 to Close $1,210.50
  21. Tresor Paris unveils new crystal ranges in first TV advert
  22. The Gold Price Closed Down at $1,229.90
  23. Citizen and Katherine Jenkins unite for new brand campaign
  24. The Gold Price Remains Oversold Adding $3.40 Closing Today at $1,217.50
  25. The Gold Price Gained $1.50 Closing Comex at $1,216.80
  26. The Gold Price Closed Unchanged at $1,285.80
  27. Silver and Gold Prices Closed Lower with Gold Ending at $1,237.40
  28. Iridium price on 01/10/14 £11.944 per GM
  29. Boticca unveils rebranded image and new website
  30. Gold Price Bounced Smartly Up Off the Low
  31. Silver and Gold Prices Have Both Reached Their Line in the Sand
  32. The Gold Price Closed Above it's 200 Day Moving Average at $1,288.70
  33. Chopard chief executive scoops fashion award
  34. Gold Price Closed at $1233.60 Up $3.70
  35. Peculiar Vintage branches out with Brighton shop
  36. Gold Silver Ratio is not Confirming Lower Prices in Gold and Silver
  37. Esoteric Luxury launches new website
  38. Esoteric Luxury develops further with e-tail site
  39. The Gold Price Lost $3.30 to Close at $1,243.50
  40. High jewellery watch exhibition to land at SalonQP
  41. SalonQP launches Gems of Time exhibition
  42. Gold price on 30/09/14 (PM) £24.118 per GM
  43. All is in Place for a September Gold Price Rally
  44. September is Nearly Always a Supremely Strong Month for Silver and Gold Prices
  45. Entry deadline extended for BJA Membership Awards
  46. Diamonfire launches new vintage inspired collection
  47. Silver price on 01/10/14 £336.747 per KG
  48. IN PICTURES: Pandora World Heart Day brunch
  49. Carat* makes debut appearance on Paris Fashion Week catwalk
  50. New York takes stage in new Harry Winston campaign
  51. Laings releases statement following Argyll raid
  52. Silver and Gold Prices Gained with the Gold Price Closing at $1,235.20
  53. Allum & Sidaway scoops customer service award
  54. Seiko launches new multi-media campaign
  55. Fog Bandit helps deter Argyll Arcade robbers
  56. The Gold Price Rose $2.60 Today on Comex and Ended at $1,221.20
  57. The Gold Price was Holding Steady Until the FOMC Report Closing Down at $1,234.40
  58. 14% of men unhappy with engagement ring purchase
  59. Gem-A confirms two new conference speakers
  60. Bijorhca Paris enjoys successful show
  61. Platinum price on 01/10/14 £25.312 per GM
  62. Personalised brand Joulberry opens first showroom
  • News control Pause
  • News control Play

You are here:

Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.