Latest:
  1. Hamilton & Inches raider jailed for eight years
  2. IWC launches Ingenieur Automatic Edition AMG GT
  3. The Gold Price Closed Comex $3.20 Higher at $1,188.00
  4. Dreweatts auction hits £657k as Bulgari soars
  5. Goodman Morris announces school design winner
  6. The Gold Price Lost $6.30 Today and Closed at $1,160.10
  7. Serendipity Diamonds reveals overhauled website
  8. The Gold Price Wiped Out it's 2015 Gains This Week Dropping $48.50 or 4 Percent to Close at $1,164.10
  9. Houlden Group launches bespoke bridal collection
  10. Gold Prices Fell with the Gold Price Ending at $1,200.60
  11. Assay Office Birmingham lays new building feature bricks
  12. Gold Prices Closed Higher for the Week Ending at $1,212.60
  13. Richemont agrees Net-a-Porter and Yoox Group merge
  14. The Gold Price Rose 0.72 Percent or $8.60 to $1,209.60, Throwing a Leg Over that $1,205 Resistance
  15. Iridium price on 31/03/15 £12.635 per GM
  16. The Gold Price Gained 70 cents Closing at $1,153.30
  17. BJA launches British jewellery promotion survey
  18. Baselworld 2015 reveals mixed attendance figures
  19. Fraser Hart opens new Worcester store
  20. The Gold Price Added $5.60 Closing Up at $1,197.00
  21. Blue Nile looks to Long Island for first store opening
  22. Birmingham Assay raises £12k with feature bricks
  23. The Gold Price Rose $3.70 Today Closing at $1,191.70
  24. Baselworld 2015: New watch and jewellery collections
  25. Gold price on 31/03/15 (AM) £25.655 per GM
  26. The Gold Price Gained $15.00 this Week Closing at $1,199.80
  27. Bremont launches new watches at Baselworld 2015
  28. BJA to host CSR seminar
  29. The Gold Price Closed $3.70 Lower at $1,204.00
  30. The Gold Price Lost $5.00 Closing at $1,148.30
  31. Silver and Gold Prices Lost Momentum With the Gold Price Closing Losing $1.70 at $1,183.10
  32. GIA discovering more undisclosed synthetics
  33. The Gold Price Rose $4.10 or 0.34 Percent Today to $1,201
  34. Importance of hallmarking stressed by Assay Office
  35. Citizen previews AW15 collections at Baselworld
  36. ChloBo to launch SS15 collection
  37. Time to Buy Silver and Gold
  38. Dates announced for 2016 Baselworld exhibition
  39. The Gold Price Lost $9.40 or 0.8 Percent to Close at $1,150.70
  40. Silver and Gold Prices Managed Only to Slow Their Rate of Fall this Week
  41. Bering adds men’s rings to Arctic Symphony collection
  42. Endless given US seal of approval in trade title
  43. Graff opens store in Riyadh
  44. Pay4Later releases new POS software
  45. Palladium price on 31/03/15 £15.853 per GM
  46. IWC Schaffhausen to exhibit in Harrods
  47. Consumer interest in Fairtrade gold grows
  48. Endless named as Hot Brand for US re-order potential
  49. Gold price on 31/03/15 (PM) £25.81 per GM
  50. The Gold Price Touched it's 50 Day Moving Average Closing Up $7.80 at $1,204.80
  51. The Gold Price Ended the Day $4.90 Lower at $1,207.70
  52. Just 50% of SMEs online as skills shortage worsens
  53. Endless secures 21st global market in 20 months
  54. Gold Prices Closed on the Comex at $1,152.10 Up $1.40 or 0.12 Percent
  55. Signet sees highest fourth-quarter UK sales growth in 13 years
  56. Graff expands in Middle East with Riyadh opening
  57. RJC hosts conflict minerals talk at Baselworld 2015
  58. The Gold Price Rose $3.10 then Up $20.40 in Aftermarket
  59. Pandora unveils high summer collection
  60. Lucy Quartermaine wins award
  61. BJA launches Diamond Design competition in conjunction with IJL
  62. The Gold Price Rose $2.30 or 0.2 Percent to $1,166.40
  63. Silver price on 31/03/15 £359.542 per KG
  64. Ruthenium price on 31/03/15 £1.093 per GM
  65. Lucy Quartermaine wins Business Woman 2015 award
  66. Rhodium price on 31/03/15 £25.399 per GM
  67. Connoisseurs UK poised for new UK website launch as stockist numbers grow
  68. Platinum price on 31/03/15 £24.551 per GM
  69. The Gold Price Closed Up $17.70 or 1.5 Percent at $1,169.10
  70. The Gold Price Lost $15.00 Today Ending on the Comex at $1,184.80
  71. My Flash Trash launches new charm bangle exclusively with Fenwick
  72. BJA survey to gauge interest in British campaign
  73. Gold Prices Traded in the Same Range as Yesterday Closing Down $4.70 at $1,195.90
  74. Sian Bostwick Jewellery releases workshop video tour
  75. BJA launches IJL Diamond Design competition
  76. Jewellers Association of Australia meets with NAG
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.