Latest:
  1. Industry backs Fairtrade Foundation bridal push
  2. Gold price on 02/09/14 (AM) £24.861 per GM
  3. The Gold Price Sits on the Buying Opportunity of 2014
  4. Shetland Jewellery crafts locket to feed the world
  5. Hot Diamonds independent sales up 118%
  6. B&N unveils new Holts Academy student ring set
  7. The Gold Price Sprang $22.70 Clearing Two Resistance Levels to Close at $1,306.70
  8. Failed deliveries cost retailers GBP771m in 2014
  9. The Gold Price Lost $13.60 Closing at $1,281.30
  10. All is in Place for a September Gold Price Rally
  11. Palladium price on 02/09/14 £17.257 per GM
  12. Brands and buyers praise new venue at upbeat IJL show
  13. Silver price on 02/09/14 £372.498 per KG
  14. The Gold Price Closed Above it's 200 Day Moving Average at $1,288.70
  15. Endless announces partnership with Jennifer Lopez
  16. NAG unveils new Ensure Insurance Replacement Scheme at IJL
  17. Theo Fennell launches new website
  18. Today at IJL
  19. IMAGE GALLERY: Esoteric Luxury debuts new Mayan-inspired Yucatan collection at IJL
  20. Silver and Gold Prices Seem Determined to Hold on Here
  21. Iridium price on 02/09/14 £12.33 per GM
  22. The Gold Price Dropped $2.60 Closing at $1,295.10
  23. Gem-A launches CSR course for jewellery industry
  24. IJL charity auction raises over £3k for Breast Cancer Care
  25. Charity auction at IJL raises more than GBP3,200
  26. The Gold Price Lost $4.40 this Week Closing at $1,304.50
  27. Ruthenium price on 02/09/14 £1.294 per GM
  28. Pandora lines up new CEO
  29. The Gold Price Added $4.10 to Close at $1,310.80 Today
  30. BJA and NAG hosting consultation period for merger
  31. The Gold Price Could Drop to $1,260 Without Violating it's Reigning Uptrend
  32. The Gold Price Lost $5.60 Today Closing at $1,287.70
  33. The Gold Price Climbed $4.00 to $1,312.80
  34. The Gold Price Lost 40 Cents Closing at $1,308.50
  35. The Gold Price Closed Down $3.40 at $1,294.90
  36. Gold price on 02/09/14 (PM) £24.667 per GM
  37. Links of London brings everyday luxe to IJL
  38. Gold Price has Traded Out into the Nose of an Even Sided Triangle Since July
  39. Rhodium price on 02/09/14 £25.93 per GM
  40. Waiting list now in operation for PJ Hot 100
  41. September is Nearly Always a Supremely Strong Month for Silver and Gold Prices
  42. The Gold Price Closed Unchanged at $1,285.80
  43. IJL opens its doors at a new venue
  44. Platinum price on 02/09/14 £27.471 per GM
  45. The Gold Price Reached $1,291.90 Today, Falling Back to Close Comex at $1,283.80
  46. The Gold Price Leapt Up $12.30 to $1,293.60
  47. Signet UK Q2 store sales "best in seven years"
  48. Tiffany European store sales dip 5% in H1 results
  49. Silver and Gold Might Give Us a Chance to Buy at Lower Levels
  50. Retail optimism soars to highest level since 2002
  51. BJA and NAG confirm unification with Together We’re Stronger message
  52. The Gold Price Dropped $19.70 to $1,273.70 Good Day for Buyers
  53. The Gold Price Gave Up $6.80 on the Comex Closing at $1.297.70
  54. The Gold Price Climbed $1.10 to Close at $1,313.90
  55. Silver and Gold Prices have Turned Up Either After One More Little Low or Immediately
  56. Silver and Gold Prices Have Both Reached Their Line in the Sand
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.