Latest:
  1. The Gold Price Lost $13.60 Closing at $1,281.30
  2. Iridium price on 31/07/14 £11.864 per GM
  3. Palladium price on 31/07/14 £16.781 per GM
  4. The Gold Price Remained Unchanged at $1,303.30
  5. The Gold Price Closed Down $3.40 at $1,294.90
  6. Grieb & Benzinger create special commission
  7. Platinum price on 31/07/14 £28.069 per GM
  8. Tivon launches 2014 edition of design competition
  9. New faces join Rock Vault SS15 designer line-up
  10. Silver price on 31/07/14 £393.975 per KG
  11. We Will See a Short Spike Downward in Silver and Gold Prices
  12. The Gold Price is in an Unbroken Rally from 1 June Closing Up at $1,337
  13.  IJL announce major partnership with UKTI
  14. Gold price on 31/07/14 (PM) £24.483 per GM
  15. Both Silver and Gold Prices Closed Right on Their Uptrend Lines, Gold Closed at $1,304.50
  16. The Gold Price Closed at $1,316.00 Down 50 cents
  17. The Gold Price Climbed Above it's 300 Day Moving Average Closing at $1,338.70
  18. Drakes employee wins diamond design competition
  19. Ruthenium price on 31/07/14 £1.302 per GM
  20. Leading UK casting houses embrace Fairtrade gold
  21. £12,000 diamond launched into space for first time
  22. Goldsmiths' Fair reveals Zaha Hadid's show picks
  23. It Appears Silver and Gold Prices Will Correct this Week
  24. The Gold Price Rose $2.80 to Close at $1,321.80
  25. The Gold Price Rose $4.50 to Close at $1,313.70
  26. 77 Diamonds gears up to launch diamond into space
  27. The Gold Price Rose $1.40 this Week Closing at $1,320.40
  28. Lucet Mundi wins distribution Down Under
  29. Chisholm Hunter MD steps up for Commonwealth run
  30. Folli Follie announces celebrity brand ambassador in China
  31. Would Not Surprise Me if Gold and Silver Prices Corrected Next Week
  32. Farah Qureshi challenges international PR campaign
  33. De Beers Group operating profit climbs 34%
  34. Spotlight on the Goldsmiths' Centre for Shine 2014
  35. Silver and Gold Prices Blew Hot and Cold
  36. The Gold Price Dropped $5.00 Closing at $1,298.30
  37. Silver and Gold Prices May Spend a Couple of Weeks Correcting, Get Ready for Sale Prices
  38. Pandora prompts roll call of shops at Frenchgate
  39. IBB overhauls wholesale ordering with new website
  40. Gold price on 31/07/14 (AM) £24.671 per GM
  41. The Gold Price Closed Down Near the Uptrend Line at $1,306.10
  42. Rosie Sanders presents the final part of her Renaissance Rebel collection
  43. Pure Grown's 3ct synthetic diamond breaks records
  44. The Gold Price Shot Skyward, Up $17.10 to Close at $1,316.70
  45. Kering buys watchmaker Ulysse Nardin
  46. The Gold Price Closed Down $9.40 at $1,296.90
  47. The Gold Price Added $4.60 to Close at $1,326.40
  48. Rhodium price on 31/07/14 £24.595 per GM
  49. The Gold Price Closed $7.80 Higher at $1,323.80
  50. New brand Arctic Circle use Polar bear friendly diamonds
  51. Smart move for Rudells new-look website
  52. Silver and Gold Prices Both Rose Today with the Gold Price Closing at $1,330.70
  53. Managing director of Chisholm Hunter carries the Queen’s Baton
  54. Silver and Gold Prices are Coming Off Overbought Conditions, So it is Logical for them to Fall Further
  55. The Gold Price Broke it's Support and Avalanched 1.07 Percent to Close Comex at $1,290.60
  56. Gold Price Could Drop to $1,290 and Stop, or Spike to $1,280 and Scare Every Gold Bug to Death
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Consumer Help & Advice

CONSUMER INFORMATION - YOUR QUESTIONS ANSWERED

From time to time the BJA receives calls from members of the public with regard to buying jewellery. Sometimes enquirers are looking for information and advice, or very occasionally seeking to resolve a complaint or a dispute.

Naturally we are interested to learn of situations where a BJA member may not have given the level of service we would expect, but we simply cannot intervene in situations which involve jewellers who are not members of the BJA.  You can carry out a preliminary check to see whether a jeweller is a member of the BJA by using the search box at the foot of the menu on the left but not all members ask to be listed on our website so you can also ring our membership department on 0121 237 1110.  All BJA members are expected to abide by a code of ethics, a copy of which can be viewed here.

This first section is to help you understand your rights when purchasing jewellery (but nothing here can be construed as definitive legal advice, which may vary in your individual circumstances) and recommendations to help you build a strong relationship with your retailer.

  • About Jewellery and the Materials we use.
  • Purchasing from a Shop
  • Asking about Returns
  • Purchasing from a website, TV channel or by mail order
  • Valuation Certificates
  • Selling Your Old Gold Jewellery

The following linked pages offer advice about key areas to inform your buying choice.

Ethical Jewellery
Buying Diamonds, Coloured Gemstones and Pearls
Precious Metals and Nickel
Buying Jewellery
Selling Jewellery

About Jewellery and the Materials we use

The items of jewellery and silverware which our members design, craft and sell, carry an emotional value which transcends mere materials and craftsmanship. They are purchased often as a gift of love, or to mark a significant occasion or achievement and with care and understanding can give a lifetime of pleasure. This web page is designed to offer information and advice to help members of the public to buy with confidence and to understand a little more about issues surrounding the purchase of jewellery and ways in which complaints and disputes can be avoided.

Please remember that most of the materials we use to make jewellery are natural and have been mined from the earth’s crust (gold, silver, platinum, diamonds, gemstones and minerals) or harvested from the seas (pearls, shell, coral etc). They are natural materials which have to be refined and alloyed, (metals) or cut (faceted or carved) and polished and there are many variables which mean that it is difficult to make generalisations or assumptions about your jewellery.

Ask your jeweller about your purchase and how to maintain its condition. Do not assume that it is hardwearing, even if the material is platinum - think carefully about how you wear it and the patterns of behaviour which are part of your routine – eg how you handle keys or scissors, tools etc and how they might damage your jewellery.